Here is What You'll Learn
Improve Client Retention
Improving your client retention by just 5% can increase profits up to 95%. This increase is completely possible with minimal time and effort.
Increase Repeat and Referral Business
It's 5X easier and 7X more cost effective to grow through an existing client than to land a cold one. You'll learn how to do it.
Keep People Talking About You and Your Business
Word of mouth marketing will always win. Making your business conversation-worthy will also make it defensible and sustainable.
Deliver Remarkable Client Experience
We are living in a relationship economy where your true value is a reflection of the experience you provide for those who select you.
About Jay O'Brien
Jay began his career as a licensed REALTOR® and co-owner of a prominent real estate brokerage in Southern California, consistently selling more homes than 99% of agents in California through referrals alone and leading the industry throughout and being named National Association of REALTORS® “30 Under 30” in 2015.
His approach of going deeper with existing relationships has been repeatedly shared across a variety of platforms including Inman News and REALTOR® Magazine, and now speaking engagements around the world.
In 2018, Jay sought out to exercise his award-winning passion by making the philosophy available to others through more than just articles and conferences, thus creating a solution. Enter: Client Giant, an automated client concierge service delivering thoughtful gifts and memorable experiences to clients on behalf of business owners. Subsequently, Jay was named Inman’s Most Innovative Real Estate Agent in the country for 2018.
Client Giant now services relationships for agents, brokers, lenders, and business owners in all 50 states and Canada, helping individuals and companies grow an army of repeat and referral business through natural touches, non-branded gifts, and remarkable experiences.
Jay regularly shares his philosophy through speaking engagements around the world and on his podcast with co-creator Jeff Jackel, called The Lift.